Please get accustomed to our materials with the Buying guide on the product page or on the Printing & Materials page before making a purchase. We hope to help you identify the most suitable print for your interior. If you have any questions, our customer service is always happy to help.
To make a purchase, place the item in your shopping cart by first choosing the print type and size from the corresponding dropdown menus on the product page and clicking “Add to cart”.
You may then navigate to your shopping cart from the shopping cart icon on the top right corner of the page. After making sure you have your preferred items in your cart, continue to checkout by clicking “Proceed to checkout”. After filling our your shipping and payment information, you may then place your order by clicking “Place order”. You will be further asked to verify your payment with 2-step authentication.
A purchase agreement is concluded only when we have confirmed your order. It is important you save any documentation we send you for any possible further contacts with our customer service.
You may cancel your order until it has been confirmed. If the order is cancelled, any payments you or credit card companies have made regarding the order will be refunded.
The prices indicated on our website are inclusive of VAT, shipping and payment processing fees.
The customer is responsible for any possible fees arising from customs.
We accept only online payment methods at this time.
We currently accept:
- American Express
We partner with Stripe to provide a safe card payment processing.
Stripe is certified to the highest industry standards (PCI DSS Level 1). All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
New Arts Market does not store your payment credentials in any way or form, and our customer service will never ask for your credit card information.
After we have processed and confirmed your order, your print will be produced from order.
Please allow at least three weeks for production and shipping, depending on your point of delivery.
We are currently delivering only to the European Union.
Depending on your point of delivery, we partner with trusted courier services such as DHL, UPS, DPD and Fedex for shipping.
You will receive a tracking number by email once your shipment has shipped. You may then track your parcel with the courier’s track & trace page.
As an EU consumer, you have the right to cancel a purchase for any reason for 14 days from the day you received the product.
If you wish to cancel your order, please contact our customer service and deliver a notice of cancellation where you present your full name, address, date of purchase, order number, invoice number, name of the item and signature.
Please note that unclaimed products from the point of delivery does not constitute a cancellation.
Cancellation is cost free, but you are responsible for any delivery or other fees relating to the returning of the product to us (for example postage and packaging).
However, we are responsible for delivery fees in the case our originally delivered package was damaged.
Once we have accepted the cancellation of your purchase, the amount you have paid for the product will be refunded to you.
The amount to be repaid will be refunded within 14 days after the product has been returned to us.
The refund will be done according to the payment method used for the order, unless otherwise agreed and provided that there are no obstacles for such refunding.
You will not be affected by any fees or charges due to your choice of payment method.
Upon receiving goods from us, you should carefully examine the product to ensure it meets your expectations. You can make a complaint within two months after you have discovered any defects.
On suspicion of shipping damage, please contact us on the day of receiving the shipment. Shipping charges are refunded for approved claims.
Our warranty covers goods that are defective according to applicable consumer protection legislation. You have a statutory right to make a complaint, and customers wishing to make complaint of a defective product should contact our customer service as soon as possible.
When we have received the defective product and your complaint has been accepted, we will compensate you in accordance with applicable consumer protection legislation. We reserve the right to deny a claim if we deem the product was not defective in accordance with said legislation.
Before delivery, you must provide pictures of the product and the package for us to determine the condition of the product.
For complaints made related to purchases in the EU, we follow guidelines from the Finnish Competition and Consumer Authority (Kilpailu- ja kuluttajavirasto) or equivalent councils in other European countries. See www.kkv.fi.
Current status: Some impact.
Deliveries continue, although there is some impact with production and delivery times.